Submitting a Complaint
At Prosperity Lifecare Insurance, we value your feedback and are committed to treating every complaint fairly and with care. If you are dissatisfied with our service, your policy or a claims decision, please contact us so that we can investigate and address your concerns.
How to submit your complaint
To submit a complaint, please download and complete our Policyholder Complaint Form. All complaints must be submitted using this form.
Email the completed form, together with any relevant supporting documents, to prosperitylife@prosperitynam.com, or hand it in at any Prosperity branch.
Please include a clear description of your complaint, relevant dates and the outcome you would like. If you need assistance completing the form, contact us on +264 83 299 9000.
If you are dissatisfied with the outcome
If you are dissatisfied with our response, you may refer your complaint to the Namibia Financial Institutions Supervisory Authority (NAMFISA).
Telephone: +264 61 290 5134
Email: complaints@namfisa.com.na
When referring your complaint, include your original complaint, our response and any relevant supporting documents.