Where to find us
Phone
+264 83 299 9000 / 9736
+264 61 222 161
Address
c/o Feld & Thorer St
P.O Box 22927
Windhoek
Send us a message
Support
Client Service
+264 83 299 9000
clientservices@prosperitynam.com
New business
clientservices@prosperitynam.com
membership
clientservices@prosperitynam.com
membership
clientservices@prosperitynam.com
Hospital pre-authorisation
+264 83 299 9000
hpa@prosperitynam.com
Claims
clientservices@prosperitynam.com
24 hour emergency & support
+264 81 145 7233
Registration
Chronic programme
Disease management programme
hiv management programme
maternity programme
+264 83 299 9000
Submitting a complaint
Your satisfaction is our priority at Prosperity Lifecare Insurance. If you have any complaints regarding our services or policies, we encourage you to first reach out to us directly. Kindly feel free to submit your complaints in terms of our formal complaint process at:
1.Telephone: +264832999000
2.Email: prosperitylife@prosperitynam.com
3.By Hand: Prosperity Group, c/o Feld & Thorer Street, Windhoek or any other Prosperity branch
We are committed to addressing your concerns promptly and effectively.
Should you find yourself not in agreement with the outcome of the complaint, policyholders can then escalate the matter to Namfisa using the following contact details:
1. Telephone: +264 (61) 290 5134.
2. E-mail: complaints@namfisa.com.na
3.By Hand: 2nd Floor, Sanlam Centre, Gutenberg Plaza, 51-55 Werner List Street, Windhoek, Namibia.
Thank you for your cooperation and trust in Prosperity Lifecare Insurance.
Windhoek
c/o Feld & Thorer St
P.O.Box 22927
Tel: +264 83 299 9000
Fax: +264 61 222 161
Luderitz
Bismarck St, No. 230
P.O.Box 1178
Luderitz
Tel: +264 63 202 143
Fax: +264 63 204 169
Rosh Pinah
Kokerboom St, Unit 1 SME Park
P.O.Box 71, Rosh Pinah
Tel: +264 83 323 2130/1
Fax: +264 63 274 959
Swakopmund
Erf 3670, Nathaniel Maxuilili St
Shop 12, Antonius Garten
P.O.Box 2869, Swakopmund
Tel: +264 83 323 2050
Fax: +264 88 655 2774
Oranjemund
c/o 11th Ave & 12th St
P.O.Box 833, Oranjemund
Tel: +264 83 323 2111 / 3 / 0
Fax: +264 63 232 191
Ongwediva
Ongwediva Medipark Complex Auguste Taanyanda St, Erf 7034
Tel: +264 83 3232080/81/82
Fax: +264 88 656 1769
+264 88 655 5514
Tsumeb
1150 Sam Nujoma Drive
P.O.Box 791, Tsumeb
Tel: +264 83 323 2070 / 2 / 3
Fax: +264 88 655 5509
Walvis bay
Medical Park Hidipo Hamutenya St, P.O.Box 731, Walvis Bay
Tel: +264 83 323 2000
Fax: +264 64 206 094
